Error: Please enable cookies to log in to MyChart.



Family Access



What is Family/Proxy Access?

With Family Access, you can view a family member’s health record using your MyChart, or designate someone to have access to yours. This individual, called your Proxy, may be a family member, loved one, or someone involved in your healthcare.

To be a Proxy to someone age 12 and under:
Minors age 12 and under cannot have their own MyChart accounts, but you may request to have proxy access to their health information in your MyChart account if you are their parent or legal guardian. Please complete the MyChart Family Access Form: For Patient Under 13 Years Old.

To be a Proxy to someone 13 -17 years old:
To request proxy access to the health information of a minor who is 13 -17 years old, please complete and mail to us the MyChart Family Access Form: For Patient 13-17 Years Old . Both the proxy and the patient must complete and sign the paper form.

To be a Proxy to someone age 18 or older:
To request proxy access the health information of an adult who is age 18 or older, please complete and mail to us the MyChart Family Access Form: For Patient 18 Years or Older. Both the proxy and the patient must complete and sign the paper form.

Mail to: Health Information/Medical Records
Attn: Data Integrity
1301 Carlisle Street
Natrona Heights, PA 15065

Fax to: 724.226.7494

Email to: dataintegrity@ahn.org

After we process your Family Access request, we'll send you a MyChart message. If you are a proxy without your own MyChart account, we'll contact you by email to provide your access code. Remember, Family Access does not have to go both ways – you may be a Proxy for someone without that person also being a Proxy for you.

Return to Top




Do I need an Allegheny Health Network health record to be someone else’s Proxy?

No - if you are not an Allegheny Health Network patient but need to be a patient’s Proxy, then we will create an account for you to access the patient’s health information.

Return to Top




Can I designate someone to be my Proxy from MyChart?

With the Friends and Family Access invitation, you can now designate someone to be your Proxy and view your health record using MyChart. This individual may be an adult family member, loved one, or another adult involved in your healthcare. This individual must have a MyChart account.

To designate another adult as your MyChart Proxy, you can now send a Friends and Family Access invitation. To send a Friends and Family Access invitation from MyChart, select the "Share My Record" option from the "Health" menu. Select the "Friend and family access" button in the "Share with People" tab. On the Friends and Family Access screen you can "Invite Someone" by email to become your proxy. From this screen you can also see all of your current proxy connections.

Return to Top




How long will my Proxy/family have access to my record?

If you designate someone to have access to your health information through MyChart, they will have access until you choose to remove it. To remove a proxy's access, click “My Family Access” under the "Profile" menu, select the individual that you would like to remove, and click “Revoke Access”. If you do not have your own MyChart account, please call the Department of Data Integrity at 412-330-5399 and ask for your proxy to be discontinued.

If you are under age 18 and have a designated proxy(s), your proxy's access will be automatically discontinued when you turn 18 years old. You may re-establish the Family Access/Proxy, if you desire, by completing the "MyChart Family Access Form: For Patient 18 Years or Older".

Return to Top




I don't want/need a Proxy to access my health information through MyChart anymore. Can I discontinue their access?

Yes, you can. From the “Profile” menu, click on “My Family Access”, select the individual that you would like to remove, and click “Revoke Access”.

If you have a proxy, but do not have a MyChart account yourself, please call the Department of Data Integrity at 412-330-5399 and ask for your proxy to be discontinued.

Return to Top




Can I designate more than one person as my proxy?

Yes, you can allow more than one person access to your health information through MyChart. You will need to complete a separate Family Access Form for each individual.

Return to Top




Can I be a proxy to more than one person?

Yes, you can be a Proxy and access health information through MyChart for more than one person. You will need to complete a separate Family Access Form for each individual who wants you to be their Proxy.

Return to Top




Can a non-family member be my Proxy and access my health information through MyChart?

If the patient is age 17 or younger, only the patient's parent or legal guardian may be their proxy.

If the patient is age 18 or older, anyone age 18 or older may be a proxy.

Return to Top




Can I access my child’s health information on MyChart?

Yes. Although minors under age 13 cannot have their own MyChart accounts, you may request to have proxy access to their health information in your MyChart account if you are their parent or legal guardian.

To request family/proxy access to your child's health information, log into your MyChart account, click the “Messaging” menu, and click “My Family Access". In the "Request Family Access" section, click the button that corresponds to your child's age group and complete the form. If your child is age 13 or older, you and your child need to sign the MyChart Family Access form.

Return to Top


Last reviewed: 10/5/2020